Our Services

Care Wales Gofal Cymru will support individuals in the community, enabling them the opportunity to live as independently as possible. We will work mainly with older people, helping them to remain independent within their home environment. We will provide these services throughout Ceredigion & Pembrokeshire.

Services are offered irrespective of service user’s race or ethnic origin, creed, colour, religion, political affiliation, marital status, parenthood, sexual gender, sexual orientation, and disabilities or impairments. The sole criterion for accepting a service user is our ability to provide for the care needs assessed.

Care Wales Gofal Cymru does not offer or provide nursing care, although it employs staff who are trained to deliver healthcare tasks.


Care Wales Gofal Cymru’s fees and charges for home care services will vary according to where the service user lives and who is funding the care. There are three categories of service user fees:

Those funded in whole or part by the local County
Those funded wholly by the individual service users (private service users).
Those who qualify for direct payments under individual payments arrangements with their local
These scheduled fees and charges change annually to reflect changes in the cost of service provision, and the contract rates fixed by commissioning authorities. A copy of the current scale of charges is available upon request from our office.

Care Wales Gofal Cymru is exempt from VAT as a ‘state‐regulated private welfare institution / agency’, hence VAT is not added to our fees & charges

Nature of Care Services Provided

A senior member of staff, namely the Registered Manager or Senior Supervisors will meet service users prior to the establishment of the service. This will be with a view to agreeing the range of care services, when the service will commence and the times and duration of staff attendance.

A comprehensive risk assessment will then be conducted by a qualified risk assessor who will review in detail the risks inherent in the service user’s home and in the nature of the proposed care service.

Care Wales Gofal Cymru’s care workers will be trained, supervised, managed, supported and mentored to provide a high quality of personal and practical care services for people with a wide range of illnesses and disabilities. This process will ensure that:

Each service user is valued and has the right to control his/her own affairs.

Every service user has the control over how they live their life, make their own decisions and freely express their wishes and preferences.

All service users have equal rights and are entitled to protection against any form of discrimination or abuse.

A personal Care Plan will be agreed with the service user / commissioner of care, and family or advocates as appropriate, and may include the following basic tasks:

Support with:

Mobility and transfers
Meal preparation and feeding
Continence care
Assistance with cleaning, shopping, errand running and good neighbourhood tasks
Exercise programmes for rehabilitation under the instruction of a physiotherapist or occupational therapist
Social support and companionship

From time‐to‐time care workers may be asked to undertake tasks which may be considered to be specialist. These tasks may be undertaken following appropriate risk assessment and only after specific training. The care worker will be trained in the procedure before undertaking the tasks with the person with care needs, and the trainer with a relevant qualification (e.g., Occupational Therapist, Speech Therapist, or Nurse) will sign a form indicating the competence of the person undertaking the task. Such specialist tasks may include:

Assistance with the administration of prescribed medication both orally and topically
Assisting with artificial feeding
Catheter care – changing bags, and monitoring output
Assistance with eye or ear drops
Ileostomy and colostomy care – changing of
Care / support workers will not undertake tasks that require the skills and expertise of clinical professionals.

Such tasks include:

Toe and nail cutting (in cases where there is any medical contraindication)
Ear syringing
Removing or replacing urinary catheters
Assist with gastric feeding
Bowel evacuations
Bladder washouts
Injections – involving assembling syringes, administering intravenously controlled drugs
Filling of oxygen cylinders
Lifting from the floor unaided
Tracheostomy care – changing tubes or oral suction
Changing sterile dressings
Administering rectal medication
Filling monitored dosage boxes for medication
Apply creams or ointments (unless prescribed or subject to an appropriate medication form).
Care Wales Gofal Cymru will not provide nursing services.

Statement of Purpose

This document provides information about our key aims and principles, nature of care services provided, our team, term & conditions of service, quality assurance, complaints procedures, as well as, contact information for Care Wales Gofal Cymru and dispute resolution.

Click the button below to download our Statement of Purpose.

Care Inspectorate Wales (C.I.W) Reports

If you would like further information about the high standards of care we provide at Care Wales Gofal Cymru, including inspectorate reports, please clikc the button below to the Care Inspectorate Wales (C.I.W) website or to download our latest C.I.W report.

C.I.W is an independent organisation that provides reports for all businesses within the care sector in Wales. They are responsible for registry & inspection, as well as, taking action to improve the quality and safety of services in Wales.